One person. Complete accountability for your travel programme.
Not a call centre. Not a portal. A named, dedicated expert who owns your travel programme and builds a genuine professional relationship with your organisation.
Your MSM is not a helpdesk. They are a strategic travel partner.
Most corporate travel tools connect you with a call centre staffed by whoever happens to pick up the phone. Each interaction starts from zero. Nobody knows your team, your preferences, or your programme's history.
Your CCB Member Service Manager is the opposite. They build a detailed understanding of your travellers, policies, and priorities — and own the outcome of every booking from first request to final invoice.
Over time, this relationship means fewer instructions, faster turnaround, and a travel experience that reflects genuine institutional knowledge about your organisation.
Six things your MSM handles so you don't have to.
Booking management
Handles all hotel bookings on behalf of your organisation — checking availability, confirming rates, managing room requirements, and sending itinerary confirmations to your travellers.
Change & cancellation handling
Manages all amendments, date changes, room upgrades, and cancellations — liaising directly with properties and ensuring the best possible outcome for your traveller and your organisation.
Priority travel support
Your MSM is reachable during travel periods when things go wrong — delays, room issues, or last-minute changes. One call, one person, one resolution.
Traveller profile management
Maintains detailed profiles for each of your regular travellers — preferences, allergies, loyalty numbers, and special requirements — ensuring every booking reflects their needs without having to be reminded each time.
Monthly value reporting
Produces and delivers a detailed monthly report to your leadership team covering bookings processed, savings achieved, compliance status, and a rolling return-on-membership analysis.
Policy compliance oversight
Flags potential policy exceptions before they become a problem — ensuring bookings stay within your approved spend limits and escalating to the appropriate person when exceptions are genuinely warranted.
Your MSM gets better the longer you work together.
Introduction & setup
Your MSM meets your travel bookers, learns your team's travel patterns, and configures traveller profiles and preferences in the system.
Active management
First bookings are handled. Your MSM refines their understanding of your preferences and delivers the first monthly value report.
Deep familiarity
Your MSM knows your key travellers' preferences without being told. Bookings are processed faster. Exceptions are pre-empted before they arise.
Strategic partnership
Quarterly strategy reviews identify network opportunities, rate improvements, and ways to further reduce your accommodation cost base.
Meet your Member Service Manager.
Request a demonstration and we'll introduce you to the dedicated CCB expert who would manage your account before you commit to anything.
