Privacy Policy
1. Introduction
Club Concierge International Limited ("CCB", "we", "us", or "our") is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, request a demonstration, or engage with our corporate hotel membership services.
This policy applies to all personal data processed by CCB in connection with the Club Concierge for Business membership programme and our associated website at ccbusiness.com.
2. Data we collect
We collect personal data in the following categories:
- Contact information:name, job title, business email address, phone number, and company name — collected when you submit an enquiry, request a demonstration, or subscribe to our communications.
- Traveller profile data:for registered travellers under a CCB corporate membership, we collect room preferences, dietary requirements, loyalty programme numbers, and travel history — provided by your organisation's designated booking contacts.
- Financial data:billing address, cost centre information, and payment details — required to administer your membership and issue invoices.
- Usage data:information about how you interact with our website, including pages visited, time spent, and device and browser information — collected automatically via cookies and analytics tools.
3. How we use your data
We use your personal data for the following purposes:
- To respond to enquiries and arrange demonstrations
- To administer your corporate hotel membership and process bookings
- To issue invoices and manage billing
- To send you service communications relevant to your membership
- To send you marketing communications where you have consented or we have a legitimate interest in doing so
- To improve our website and membership services
- To comply with legal and regulatory obligations
4. Sharing your data
We share personal data with the following categories of third parties where necessary to deliver our services:
- Hotel partners:traveller profiles and booking details are shared with relevant hotel properties to facilitate bookings and member recognition.
- GoTravel:our affiliated travel management company, which may process bookings on CCB's behalf.
- Service providers:third-party technology and operational providers who assist us in delivering the CCB programme, subject to data processing agreements.
- Regulatory authorities:where required by applicable law or regulation.
We do not sell personal data to third parties for marketing purposes.
5. Data retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of your membership agreement and a period of seven years thereafter to comply with legal and accounting obligations. Traveller profile data is deleted or anonymised upon termination of your membership. Marketing preferences and communications records are retained until you withdraw consent or object to processing.
6. Your rights
Subject to applicable data protection law (including the Nigeria Data Protection Act 2023), you have the following rights in relation to your personal data:
- The right to access your personal data
- The right to correct inaccurate personal data
- The right to request deletion of your personal data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact our Data Protection Officer at privacy@clubconcierge.com.
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include access controls, encryption in transit, and regular security assessments. We require our third-party processors to maintain equivalent standards of data security.
8. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing activities. You can control cookie preferences through your browser settings or our cookie consent manager. Essential cookies required for site functionality cannot be disabled.
9. Contact us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
Club Concierge International Limited
Data Protection Officer
privacy@clubconcierge.com
We will respond to all privacy enquiries within 30 days.
